Terms of service

GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK

Terms of Service

Welcome to Swffee. Before placing your order, please read the following Terms of Service carefully. By using this website and completing a purchase, you agree to be bound by these terms.

1. Order Processing

All orders are processed and prepared within 1 to 3 business days following payment confirmation. We are committed to ensuring every order meets our highest quality standards before it leaves our facility.

2. Shipping & Delivery

We utilize International Air Freight to ensure your order reaches you as quickly as possible.

  • Estimated Delivery: 8 to 12 business days from the date of shipment.

  • Delays: Please note that actual delivery times may vary due to customs clearance procedures in the destination country, public holidays, or unforeseen circumstances beyond our control.

3. Shipping Coverage

We currently offer international shipping to a wide range of locations. If your specific region is not listed at checkout, please contact us prior to placing your order for confirmation.

4. Shipping Fees

Shipping costs are automatically calculated at checkout based on your delivery address. Specific regions may be eligible for free shipping promotions; please refer to the checkout page for the most accurate rates.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. You can use this to monitor the real-time status of your package.

6. Returns Policy

Due to the nature of our products (perishable food items), we cannot accept returns for food safety and hygiene reasons.

  • Damaged or Quality Issues: If you receive a product that is damaged, spoiled, or significantly different from the description, please contact us within 24 hours of receipt.

  • Requirements: Please provide photographic evidence or relevant documentation. Upon verification, we will arrange a refund for eligible claims.

7. Refund Processing

Approved refund requests will be processed within 48 hours.

  • Refunds will be issued to the original payment method.

  • The actual time for the funds to appear in your account depends on your bank or payment provider’s policies.

8. Privacy Protection

We value your privacy. Your personal information is collected solely for the purposes of order fulfillment and delivery. We guarantee that your data will not be disclosed to third parties for marketing purposes.

9. Contact Us

If you have any questions regarding your order or our services, please reach out via our Contact Page or email. We strive to respond to all inquiries within 1 to 2 business days.

  • Company Name: TELOS TRADING LIMITED

  • Registered Office: 134 Corfield St, London, England, E2 0DS

  • Official Email: 13612913681@163.com

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)

Swffee reserves the right of final interpretation for these terms. These policies are subject to change, and we encourage customers to review them periodically.