Refund policy

Return & Refund Policy

Thank you for shopping with Swffee. As our products are food items, please read our return and refund policy carefully before placing your order.

Returns

Due to the nature of our products as food items, we are unable to accept returns for hygiene and food safety reasons. We appreciate your understanding.

Refunds for Quality Issues

While we do not accept returns, we stand behind the quality of our products. If you receive an item that has a quality issue — such as damage during transit, spoilage, or a significant discrepancy from the product description — you may be eligible for a refund.

To request a refund, please contact us within 24 hours of receiving your order and provide:

Your order number
A clear description of the issue
Supporting photos or video evidence

We will review your request and, where the issue is verified and deemed reasonable, we will arrange a refund accordingly.

Refund Processing Time

Once your refund request has been approved, we will process the refund within 7–15 business days. Refunds will be returned to your original payment method (bank account). Please note that the exact time for funds to appear in your account may vary depending on your bank or payment platform.

Non-Refundable Situations

Refunds will not be issued in the following circumstances: